FAQ

Answers to common questions about data, charges and support.

Where does my data go?

Your dataset is stored in your workspace. To train, the training split (and the validation split, if you choose it) is sent to our training infrastructure provider. Your test split is never sent. See Data & privacy for details.

Why was I charged more than the estimate?

The estimate counts tokens before training. The charge is based on the verified usage of the run itself, which can differ. You always pay for verified usage at the rate shown when you started the run.

My bill is pending. What now?

Your credits and card did not cover the bill. Add credits or update your card under Billing; the bill is then retried and settled. New training starts again once it is settled.

A run failed. Was I charged?

Not if it failed before training started. If training had started, you pay only the usage it verifiably consumed.

Can I get a refund?

Contact us about unused credits or a charge you think is wrong. We review each request.

Can I use my trained model?

Yes. Deploy it from Training and call it with your API key. See Using your model.

Can I add team members?

Each workspace currently has one user. Team members are coming soon.

How do I get help?

Use the form on our home page and we will reply by email.