Billing and credits

How credits, your card and training charges work, and the tools for keeping spend under control.

Credits

Your workspace has a credit balance in US dollars. Buy credits from Billing → Add credits, any amount of at least $1. Credits are added once the payment is confirmed and are used only by your workspace.

Your card

A card on file is required before you can start training. You add it on our payment processor's secure page, including your billing address. We keep only the card brand, last four digits and expiry, plus the billing name and address for your billing profile.

You can replace the card at any time. You cannot remove it while a run is in progress, a bill is pending or a card payment is being processed.

How training is charged

  1. Before you start, you see an estimate. You need available credits of at least the estimate plus 25%.
  2. When the run starts, the estimate plus 25% is held from your credits. It is not charged, and it stops other runs from using the same credits.
  3. When training finishes, we verify the run's actual usage and charge it at the rate shown when you started, rounded up to the nearest cent. Later price changes never apply to a run you already started. The hold is released at the same time.
  4. The charge comes from your credits, including the held amount.
  5. If your credits do not cover it, the difference is charged to your card, and then the full bill is settled.
  6. If the card payment fails or needs authentication, the bill stays pending. Add credits or update your card; the bill is retried and settled in full. New training waits until it is.

We never take part of a bill: it is settled in full or it stays pending.

Automatic top-up

Under Billing, turn on automatic top-up with a threshold and an amount (at least $1). After a training charge, if your available credits fall below the threshold, your card is charged that amount and the credits are added.

Spend alerts

Set up to 10 monthly alert amounts, in whole dollars from $1 to $999,999. When your verified training spend in a calendar month (UTC) passes an amount, we email the workspace owner once for that amount that month. Alerts never pause or stop work.

Monthly spend limit and tiers

Every workspace has a monthly spend limit. It counts this calendar month's (UTC) charges plus the credits currently held for running work.

  • Tier 1: up to $500 a month. Every new workspace starts here.
  • Tier 2: up to $5,000 a month, once your total charges reach $500.
  • Tier 3: up to $50,000 a month, once your total charges reach $5,000.

Tiers rise automatically. If you need more, contact us. You can also set your own lower monthly limit, in whole dollars, under Billing; the lower of your limit and your tier's limit applies.

When the limit would be passed:

  • new training and new deployments are refused;
  • a deployment stops before an hour that would pass it;
  • training that is already running finishes and is billed normally.

Because a run is billed on its verified usage, its final charge can exceed what was held, so the limit is a safeguard, not a guaranteed cap.

Credit codes

If you have a credit code, enter it under Billing. Each code can be used once per workspace. Codes are not case-sensitive, and spaces or dashes are ignored. After 10 unsuccessful attempts in an hour, code entry is paused for the rest of the hour.

Failed runs

  • A run that fails before training starts is not charged, and its hold is released.
  • A run that fails after training started is charged for the usage it verifiably consumed.

Transactions

Every credit purchase, card charge, code and training charge appears in your transaction list under Billing.

Statements and receipts

Under Billing → Statements there is one statement for each calendar month (UTC) with activity. Each statement shows:

  • the opening balance;
  • every credit purchase, charge, refund and adjustment, described by your run name, model or deployment hardware;
  • the closing balance.

The current month is marked month to date until it ends. Print a statement or save it as a PDF from your browser, or download it as CSV.

For each credit purchase, Card receipt opens the payment receipt from our payment processor. Statements are not tax invoices. If you need a formal invoice, contact us.